Glossary of AI employee, agent, and automation terms

What are you curious about today?

What are you curious
about today?

1099 Form

ACH Payment

AI Agent Memory

AI Agent Memory

AI Agent Platform

AI Agent Platform

AI Agents

AI Concierge

AI Guardrails

AI Process Mapping

AI Process Mapping

AI Red Teaming

AI Token

AI-Native

ALCOA+ Principles

ALCOA+ Principles

API Integration Test

API Integration Test

Accrual Accounting

Accrual Accounting

Adversarial Attacks

Adversarial Attacks

Agent Compute Units (ACUs)

Agent Compute Units (ACUs)

Agent Economy

Agent Framework

Agent Framework

Agent Harness

Agent Marketplace

Agent Marketplace

Agent Operating Procedure (AOP)

Agent Operating Procedure (AOP)

Agent Orchestrator

Agent Orchestrator

Agent Swarm

Agent-to-Agent (A2A) Protocol

Agent to Agent (A2A) Protocol

Agentic AI

Agentic Workflow

Agentic Workflow

Audit Trail

Autonomous Agents

Autonomous Agents

BPO (Business Process Outsourcing)

BPO (Business Process Outsourcing)

BYOC (Bring Your Own Cloud)

BYOC (Bring Your Own Cloud)

Bank Reconciliation

Bank Reconciliation

Bias Detection

CSAT (Customer Satisfaction Score)

CSAT (Customer Satisfaction Score)

Canned Response

Canned Response

Chain of Thought

Chain of Thought

Chargeback Representment

Chargeback Representment

Company Brain

Complexity Threshold

Complexity Threshold

Context Graph

Context Window

Conversational AI

Conversational AI

Corrective RAG (CRAG)

Corrective RAG (CRAG)

Customer Care Portal

Customer Care Portal

Data Residency

Deep Learning

Delegated Authority Matrix

Delegated Authority Matrix

Digital Employee

Digital Employee

Embeddings

Evals

Explainability (XAI)

Explainability (XAI)

Feedback Loop

Few-Shot Learning

Few Shot Learning

Fine-Tuning

First Contact Resolution (FCR)

First Contact Resolution (FCR)

Foundation Model

Foundation Model

Free and Open Source Software (FOSS)

Free and Open Source Software (FOSS)

Generative AI vs. Agentic AI

Generative AI vs. Agentic AI

Grounding (AI Grounding)

Grounding (AI Grounding)

GxP Compliance

Hallucination

Human-in-the-Loop (HITL)

Human in the Loop (HITL)

IVR (Interactive Voice Response)

IVR (Interactive Voice Response)

Inference

Intelligent Document Processing (IDP)

Intelligent Document Processing (IDP)

Invoice Matching

Invoice Matching

KYC (Know Your Customer)

KYC (Know Your Customer)

Large Language Models (LLMs)

Large Language Models (LLMs)

Latency (AI)

Least Privilege (Agent Identity)

Least Privilege (Agent Identity)

Low-Code Automation

Low Code Automation

Machine Learning

Machine Learning

Model Context Protocol (MCP)

Model Context Protocol (MCP)

Model Drift

Model Risk Management (MRM)

Model Risk Management (MRM)

Multi-Agent Systems

Multi Agent Systems

Multi-Turn Conversation

Multi Turn Conversation

Multimodal AI Assistant

Multimodal AI Assistant

NPS (Net Promoter Score)

NPS (Net Promoter Score)

Named Entity Recognition (NER)

Named Entity Recognition (NER)

Natural Language Processing (NLP)

Natural Language Processing (NLP)

Neural Network

No-Code AI Agent

No Code AI Agent

Observability

Open-Source LLM

Open Source LLM

Order-to-Cash (O2C)

Order to Cash (O2C)

PEP Screening

PEV Loop

PII Redaction

PO Matching

Pre-Arbitration

Pre Arbitration

Procure-to-Pay (P2P)

Procure to Pay (P2P)

Prompt Chaining

Prompt Chaining

Prompt Engineering

Prompt Engineering

Prompt Injection

Prompt Injection

Purchase Requisition

Purchase Requisition

Quality Assurance (Customer Service QA)

Quality Assurance (Customer Service QA)

Quote-to-Cash (Q2C)

Quote to Cash (Q2C)

Record-to-Report (R2R)

Record to Report (R2R)

Reflection Agent

Reflection Agent

Retrieval-Augmented Generation (RAG)

Retrieval Augmented Generation (RAG)